- General establishment
The purchase of goods in the www.bolfkalimbas.sk – internet shop can be made by individuals and legal entities without limitation, provided that they comply with these Terms and Conditions.
Bolf Instruments s.r.o.
Horná Lehota 135
97681 Horná Lehota
The company is not a VAT payer.
Bank connection: Fio bank, a. s., Hodžovo námestie 3, 850 05 Bratislava 55
Bank account: 2901252626
Bank code: 8330
The seller is not a VAT payer. All prices are quoted including VAT.
Buyer – a registered user of the system – any individual or legal entity who has the right to order the goods offered in the seller’s internet shop by registering or completing his contact details.
The purchase contract under which the seller sells the goods to the buyer is based on a binding order confirmation. Orders can be submitted only electronically. By submitting the order, the buyer confirms that he has become familiar with the Terms and Conditions and agrees with them.
The condition for the validity of an electronic order is true and complete filling of all the data and formalities required by the system during the registration or in the realization of the order. Each order is confirmed by an e-mail message sent to the address given by the buyer. An order confirmed by the seller is considered binding on both parties.
- Processing of data
Completing a binding order or a registration form within an online store
seller gives the consent to the seller to collect and archive personal information about the buyer and its purchases. The seller undertakes not to provide the data to a third party and the data provided will be processed in accordance with Act no. 428/2002 Coll. and Act no. 122/2013 Z. z. on the protection of personal data. The exception is the companies that deliver the ordered goods to the buyer and who can provide the seller with contact details for the buyer for this purpose.
- Payment methods, terms of payment
All the prices of goods are stated including VAT. The goods can be paid by cash on delivery, credit card or bank transfer on behalf of the seller’s company. In the case of bank transfer payments, the buyer can print out an invoice sent by e-mail after the order is confirmed, which contains information about the seller’s goods, price and account to which this invoice has to be paid. Payment due of the advance invoice is 7 days. The maximum order amount sent by cash on delivery is 150 €.
- Terms of delivery The seller commits to deliver the ordered goods to the buyer within 7 working days after receiving the payment for the goods to the seller’s account. Standard delivery times during business days are usually stated on the store’s website for each item. If the seller does not have the goods physically in his warehouse (he will inform the customer) and manufactures it on the order of the customer, the seller commits to deliver these goods to the buyer no later than 4 weeks after receiving the payment for the goods on behalf of the company. The seller commits to deliver the goods to the buyer at the address the buyer states in the order form as the place of delivery. The shipping cost will be at the customer’s expense.
- Postage and packing
Slovak post: 4,50 € (first class, registered mail)
Courer: 5,50 €
Cash on delivery: +1,50 €
Personal delivery pickup: 0 € (Horná Lehota – Podbrezová)
We send kalimbas by Slovak post, first class, registered mail, or by courier (as possible)
Within EU: 10 € – 25€ (the price depends on the weight of the package and the method of sending)
Other countries of the world : 15€ – 25€ (the price depends on the weight of the)
- Warranty The seller provides a guarantee for the quality and completeness of the delivery. All the goods are covered by a legal warranty period of 24 months unless stated otherwise. The warranty period begins on the date of receipt of the goods by the customer. The warranty covers only manufacturing defects. The buyer is obliged to examine the goods after taking it in order to find apossible defects. If the buyer finds any defects, it is the buyer’s obligation to report it to the supplier immediately. The seller is not liable for any defects caused by the carrier.
- Goods reclaim
Under Section 12 of Act No. 108/2000 Coll. it is possible to buy the goods in the seller’s internet shop without giving any reason within 15 days of its receipt.
Procedure in case of withdrawal:
Due to the fact, in case of withdrawal, the contract is canceled, the seller returns or replaces all the reciprocally accepted transactions to the buyer and vice versa. The buyer may withdraw by informing the seller in writing to the address of the supplier’s registered office by registered mail with a copy of the invoice for the purchase of the returned goods. The goods must be returned to the registered office of the company in original packaging, complete, unused and undamaged where the seller will assess the status of the returned goods without undue delay. The shipping costs of the returned goods are paid by the buyer. The price for the goods will be refunded to the buyer without delay after checking the returned goods. In the case that the goods are returned to the seller in other than undamaged condition and packaging, the buyer is obliged to compensate the seller for the costs associated with putting the goods back to their original condition and the damage to the goods (incomplete contents, damaged packaging, discarded goods etc.). Under Section 12 of Act 108/2000 Coll. it is not possible to return the goods without giving any reason whatsoever if the goods in question was custom-made to the wish of the buyer.
- Cancellation of the order
Buyer has the right to cancel the order without giving any reason at any time prior to its binding confirmation.
After a binding order confirmation, it is possible to cancel the order only by mutual agreement, except – if the seller has failed to fulfill his obligations to the buyer resulting from these terms and conditions. If the confirmed order is canceled, the buyer is obligated to pay the seller the damages caused by the transaction (costs associated with sending the order).
From the seller’s side: The seller has the right to cancel the order or its part if the goods are not produced or delivered, goods are not in stock, the price of the goods was significantly changed. In the case that some of the goods are missing from the order, seller will send the goods to the buyer without those goods, unless they have agreed otherwise. The amount paid by the buyer will be transferred back to his account within 3 business days.
The supplier undertakes not to provide personal information to a third party for any purpose unless the customer agrees to do so. By using this online store, the customer agrees to collect and use information about his purchases under the above-specified terms. The Supplier reserves the right to withdraw from a security guarantee in the event of an attack on the server by unknown offenders. Only in this case will the above-mentioned data manipulation rules not apply.
- Possibility to resolve consumer disputes through the online European RSO platform
You can also apply any of your rights and claims to us in an alternative online dispute resolution. The on-line solution to the dispute is provided by the European Commission and the Slovak Contact Point for Dispute Resolution Online (RSO). Our claims towards you can also be applied through the European platform as well. Using an alternative dispute resolution saves you money and time as your complaint will be provided up to 90 days and without any significant financial costs. In the case of any problems please contact us via our e-mail address. You can file a complaint through the online dispute resolution platform (RSO) at:
- Final provisions and other provisions
These terms and conditions apply to the extent and wording appearing on the seller’s website on the day of the electronic order submission. Other relationships between the customer and the supplier untreated by these business conditions are governed by the relevant provisions of the Commercial Code.
These Terms and Conditions will enter into force on 2 January, 2018.